Terms & Conditions of Use for maju 369 — A Complete Guide for All Malaysian Members

1. Introduction & Acceptance of Terms

Welcome to maju 369, an online sports betting and casino platform operated to serve users in Malaysia. This Terms & Conditions document constitutes a legally binding agreement between you ("Member" or "User") and maju 369 ("Platform", "we", "us").

By completing the account registration process, clicking the "I Agree" button, making a deposit, or using any service offered by maju 369, you expressly acknowledge that you have read, understood, and agreed to be bound by all terms and conditions in this document, together with our Privacy Policy and Responsible Gaming Policy, which form an integral part of this agreement.

If you disagree with any part of these Terms & Conditions, you are advised not to register an account or use maju 369's services. Continued use of the platform following any amendment to the terms constitutes your acceptance of those amended terms.

2. Member Eligibility

To register and use maju 369 services, you must meet all of the following eligibility requirements:

• Aged at least 18 years old at the time of registration and at all times when using the platform
• Be legally competent to enter into a binding agreement
• Not currently subject to an active self-exclusion on maju 369 or any related platform
• Acting on your own behalf and not as an agent or proxy for any third party
• Not be a family member or dependent of a maju 369 employee

Maju 369 reserves the right to request proof of age at any time. Accounts found to belong to underage individuals will be closed immediately and all balances frozen pending investigation. maju 369 has a zero-tolerance policy for underage gambling in any form.

3. Registration & Account Management

Each individual is only permitted to hold one (1) account only at maju 369. Creating multiple accounts — whether using different names, phone numbers, email addresses, or payment methods — is strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as it appears on a valid identification document (MyKad or passport)
• An active Malaysian mobile number registered in your own name
• An active and reachable email address
• Exact date of birth for age verification purposes

You are solely responsible for keeping your account password confidential. maju 369 will never ask for your password via email, WhatsApp, or any other channel. All activity carried out through your account is your responsibility. If you suspect your account has been compromised, please contact maju 369 customer support immediately.

4. Deposits & Payment Methods

Maju 369 accepts deposits via the following Malaysian payment methods:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Payment: DuitNow QR, DuitNow Transfer
• Online Banking (FPX): Maybank2u, CIMB Clicks, RHB Online, Hong Leong Connect, AmOnline, Bank Islam, and other listed Malaysian banks

Deposit conditions that apply at maju 369:

1. Minimum deposit is RM 20 per transaction
2. All deposits must be made using a payment method registered under the same maju 369 member's name — deposits from third-party accounts are not accepted
3. Deposits are processed in under 5 minutes upon confirmation from the payment provider
4. Maju 369 does not charge any processing fees for deposits; however, your payment provider may apply their own charges
5. If your deposit has not been credited within 15 minutes, please contact customer support with proof of the transaction.

5. Withdrawals

Withdrawal of winnings at maju 369 is subject to the following conditions:

• The minimum withdrawal amount is RM 50 per request
• Withdrawals may only be made to a Malaysian bank account or eWallet registered in the same member's name
• Withdrawal requests are typically processed within 15 minutes during normal operating hours
• Withdrawals made during peak hours or those requiring additional review may take up to 24 hours
• Members who have not completed identity verification (KYC) may experience delays in withdrawal processing

Maju 369 reserves the right to place a withdrawal on hold for security review if any suspicious or unusual activity is detected on the account. In such cases, customer support will reach out to the member via their registered phone number or email.

6. Bonus & Promotions

Maju 369 offers members a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms and conditions stated in each promotional offer. General terms applicable to all bonuses at maju 369:

• Each bonus may only be claimed once only per account, per household, and per IP address unless otherwise stated
• Rollover (turnover) requirements must be met before any withdrawal from bonus funds can be made.
• Rollover is typically calculated as: (Deposit + Bonus) × rollover rate
• Cancelled, voided, or hedged bets do not count towards rollover requirements
• Maju 369 reserves the right to void bonuses and any associated winnings if there is evidence of promotional abuse.
• Bonuses may not be transferred between accounts or redeemed directly for cash

Maju 369 reserves the right to modify, suspend, or terminate any promotion at any time with or without notice. maju 369's decision on any bonus-related dispute is final.

7. Sports Betting Rules

Sports Betting at maju 369 covers a wide range of sports, including football (Malaysia Super League, EPL, Champions League), badminton, e-sports, boxing, F1, and more. General rules that apply:

• All bets that have been placed and confirmed cannot be cancelled except for valid reasons such as match cancellation or a significant odds error
• In the event a match is postponed or abandoned before completion, the rules of the relevant sport and league will determine the outcome of the bet
• Odds are subject to change until a bet is confirmed. The odds displayed at the time of placement are the odds that will apply.
• Minimum and maximum bet limits vary by sport type, market, and time remaining before the match begins
• In-play (live) betting is subject to additional conditions and odds may change or bets may be suspended at any time
• In the event of any dispute, the result published by the relevant sports regulatory body is final

In the event of a technical error causing clearly incorrect odds to be displayed (for example, odds of 100.0 for a match where 1.2 would be expected), maju 369 reserves the right to void the affected bet and refund the stake to the member.

8. Casino Games & Slots

All online casino games and slots available on maju 369, including titles from Pragmatic Play, PG Soft, Spadegaming, Habanero, and other providers, are operated by licensed third-party suppliers. The following terms apply:

• All games use RNG (Random Number Generator) technology independently certified by accredited auditing bodies.
• The displayed RTP (Return to Player) represents a long-term statistical value and does not guarantee the outcome of any individual gaming session
• Progressive jackpot winnings are subject to the specific terms and conditions of the respective game provider
• In the event of a technical interruption during gameplay, any disconnected session will be restored from the last recorded point on the provider's server
• Free demo mode is for entertainment purposes only — winnings earned in demo mode cannot be converted to real money.

9. Prohibited Conduct

The following activities are strictly prohibited on maju 369 and may result in permanent account closure and legal action:

• Registering more than one account (duplicate accounts)
• Using automated software, bots, scripts, or any unauthorised tools to place bets or play games
• Bonus abuse through hedge betting (bonus abuse/arbing) across different accounts or platforms
• Money laundering or any suspicious financial activity
• Cheating, manipulating, or attempting to influence the outcome of any game or match
• Sharing your account with another individual or allowing a third party to access your account
• Using insider or confidential information to gain an unfair advantage
• Any form of threats, harassment, or disrespectful conduct directed at maju 369 staff or other members

10. Account Closure & Suspension

Maju 369 reserves the right to close, suspend, or restrict any member's account at any time for the following reasons:

• Violation of any terms set out in this document
• False verification or inaccurate information provided during registration
• Confirmation that a member is under 18 years of age
• Requests from legitimate law enforcement agencies
• Suspected fraudulent activity or money laundering
• At the member's own request (voluntary closure or self-exclusion)

Members may also voluntarily close their account at any time by contacting maju 369 customer support. Any remaining balance will be refunded within 7 business days upon completion of a standard security review, provided no terms violations have occurred.

11. Limitation of Liability

To the extent permitted by applicable Malaysian law, maju 369 is not liable for:

• Any financial losses incurred as a result of betting or gaming activity on the platform
• Service disruptions caused by third parties, including internet service providers or payment service providers
• Indirect, consequential, or incidental damages arising from the use of the platform
• Data loss resulting from technical failures beyond maju 369's control
• Actions or omissions by third-party game providers

Maju 369's total maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

12. Responsible Gaming

Maju 369 is committed to responsible gaming and the well-being of our members. We believe that Sports Betting and casino games are a form of entertainment and should always remain an enjoyable activity, not a source of stress or financial hardship.

Management tools provided by maju 369 to help members play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on what you can afford
• Loss Limit: Set a maximum loss limit within a specified period
• Temporary Self-Exclusion: Suspend your account for anywhere between 24 hours and 6 months
• Permanent Self-Exclusion: Permanently close the account at the member's request
• Reality Check: Session time display and optional activity alerts

For assistance with gambling-related issues, please visit the Responsible Gaming us or contact maju 369 customer support.

13. Terms & Conditions Amendment

Maju 369 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on the maju 369 website.

We will endeavour to notify members of significant changes via in-platform notifications, emails to the registered address, or prominent notices on the homepage. However, it remains your responsibility to review these Terms & Conditions periodically to stay informed of the latest applicable terms.

14. Governing Law & Dispute Resolution

These Terms & Conditions and all disputes arising from them are governed by and interpreted in accordance with applicable law. Any dispute that cannot be resolved through amicable negotiation between the member and maju 369 within 30 days will be referred to binding arbitration in accordance with the agreed arbitration procedures.

In resolving any dispute relating to betting or gameplay, the final decision of the maju 369 server system is conclusive and supersedes all other claims, unless there is clear evidence of a system error that produced an incorrect result.

If you have any complaints or enquiries regarding these Terms & Conditions, please contact the maju 369 customer support team by email at support@maju369.biz or via live chat available 24/7 on the platform.